Protecting Your Data, Respecting Your Privacy
This Privacy Policy explains how Oxflare collects, uses, discloses, and safeguards your information when you use our hosting services. We are committed to protecting your privacy and handling your data with transparency and care.
Last Updated: January 15, 2024
Compliance: GDPR, CCPA, PIPEDA
Data Protection Officer: dpo@oxflare.com
Welcome to Oxflare's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.
Important: This Privacy Policy applies to all personal data processed by Oxflare Technologies Inc. through our website, services, and any related applications. By using our services, you consent to the data practices described in this policy.
This policy is designed to comply with:
For the purposes of this Privacy Policy:
Oxflare acts as both a Data Controller and Data Processor depending on the context of data processing.
We collect personal information that you voluntarily provide when you:
Includes first name, last name, username or similar identifier.
Includes billing address, delivery address, email address, and telephone numbers.
Includes payment card details, billing history, and transaction records.
Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Includes information about how you use our website, products, and services.
When you visit our website, we automatically collect certain information about your device and usage patterns through cookies and similar technologies.
We use your personal data for the following purposes:
| Purpose | Type of Data | Legal Basis |
|---|---|---|
| To register you as a new customer | Identity, Contact | Performance of a contract |
| To process and deliver your orders | Identity, Contact, Financial, Transaction | Performance of a contract |
| To manage our relationship with you | Identity, Contact, Profile, Marketing | Legitimate interests |
| To administer and protect our business | Identity, Contact, Technical | Legitimate interests |
| To deliver relevant website content | Identity, Contact, Profile, Usage, Marketing | Legitimate interests |
| To use data analytics to improve our website | Technical, Usage | Legitimate interests |
| To make suggestions and recommendations | Identity, Contact, Technical, Usage, Profile | Legitimate interests |
Marketing Communications: We will only send you marketing communications if you have explicitly consented to receive them. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We process your personal data under the following legal bases:
Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Processing necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
You have given clear consent for us to process your personal data for a specific purpose.
Processing necessary for compliance with a legal obligation to which we are subject.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
In the event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Retention Periods: Different types of personal data are retained for different periods based on legal requirements and business needs. For specific retention periods for different data categories, please contact our Data Protection Officer.
At the end of the retention period, we will either delete or anonymize your personal data so that it can no longer be associated with you.
Depending on your location, you may have certain rights regarding your personal data:
You have the right to request copies of your personal data.
You have the right to request correction of inaccurate personal data.
You have the right to request deletion of your personal data.
You have the right to request restriction of processing your personal data.
You have the right to request transfer of your data to another organization.
You have the right to object to processing of your personal data.
You have the right to withdraw your consent at any time.
You have the right not to be subject to automated decision-making.
Exercising Your Rights: To exercise any of these rights, please contact us using the information in the "Contact Information" section. We will respond to your request within 30 days. We may require you to verify your identity before processing your request.
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We use the following categories of third-party processors:
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Transfer Safeguards: We ensure that appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission and other appropriate measures.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our website prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Email: dpo@oxflare.com
Phone: +254 113 446 312
Email: privacy@oxflare.com
Oxflare Technologies Inc.
Attn: Data Protection Officer
Westlands,Britam Towers Suite 200
Nairobi, Kenya
If you are located in the European Economic Area, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal data violates applicable law.
This Privacy Policy was last updated on January 15, 2024.
Previous versions: Version 2.3 • Version 2.2 • Archive
You can manage your privacy preferences and exercise your data rights through our privacy portal.
For immediate assistance with privacy concerns, email us at privacy@oxflare.com
