Privacy Policy

This Privacy Policy explains how Oxflare ("Oxflare", "we", "us") collects, uses and protects personal information when you visit this website, use the Oxflare platform, or otherwise interact with us.

1. Information We Collect

We collect information in a few different ways:

• Information you give us directly — such as your name, email address, phone number and any message you submit through our Contact or Get Started forms.
• Account and platform information — if you or your organisation use Oxflare Property Management, we process the information entered into the platform by landlords, property managers and their teams, which may include tenant and property records.
• Technical information — such as your IP address, browser type and general usage data, collected automatically when you visit this website.

2. How We Use Information

We use the information we collect to:

• Respond to enquiries and requests made through this website
• Provide, maintain and improve the Oxflare platform for customers
• Send service-related communications, such as onboarding information or account notices
• Understand how our website is used, so we can improve it
• Meet our legal and regulatory obligations

3. Legal Basis for Processing

Where applicable, we process personal data in accordance with the Data Protection Act, 2019 of Kenya, on the basis of your consent, the performance of a contract with you or your organisation, or our legitimate interests in operating and improving our services.

4. Sharing of Information

We do not sell personal information. We may share information with service providers who support our operations (such as hosting and payment infrastructure providers), where required by law, or with your consent. Where Oxflare is used by a property manager on behalf of property owners, tenant information entered into the platform is controlled by that property manager or landlord as the primary data controller for their portfolio.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. See our Data Policy for more detail on how platform data is retained and how you can request an export or deletion.

6. Your Rights

Subject to applicable law, you may have the right to access, correct, delete or object to the processing of your personal information, and to request a copy of the data we hold about you. To exercise any of these rights, please contact us.

7. Cookies

This website may use cookies or similar technologies for essential site functionality and to understand general usage patterns. You can control cookies through your browser settings.

8. Security

We take reasonable technical and organisational measures to protect personal information. See our Security page for more detail on how we approach data protection.

9. Children's Privacy

This website and the Oxflare platform are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please get in touch.