Support
Help That Does Not End at Go-Live
Property management runs on deadlines such as rent day and month end. Our support is organised around them.
What We Help With
Real People, Real Property Problems
Onboarding and training
Guided setup, data import and role-based training for your whole team.
Payments and messaging
Help connecting your paybill and SMS account, registering URLs and diagnosing a payment that has not matched.
Billing questions
Billing day, proration, late fees, credit notes and deposits: we explain how the engine treats your case.
Reports and statements
Understanding analytics, arrears aging and owner statements.
Account security
Two-factor setup, lost phones, staff changes and role clean-ups.
Changes and growth
Adding properties, new owners or more staff as you grow.
Reach Us
Ways to Get Help
Before You Write
Quick Self-Checks
- A payment did not match: check the Unallocated list on the Payments page first
- A tenant did not get an SMS: check the Message Log for the reason
- A reminder did not go out: confirm your SMS account has credit
- A staff member cannot sign in: reset their password or check they are not suspended
- Figures look different today: analytics refresh in the background; use Rebuild now